Global nonprofit offering free, 24/7 text-based mental health support and crisis intervention, backed by 100,000+ trained volunteer Crisis Counselors and a scalable technology platform.
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Crisis Text Line is a global nonprofit founded in 2013 that provides free, 24/7 text-based mental health support and crisis intervention. Texters in the United States and elsewhere are connected with live, trained volunteer Crisis Counselors who respond using empathy and active listening, with the service delivered in both English and Spanish. Since its launch, the organisation has facilitated more than 16 million conversations worldwide - over 11 million of them in the United States - and responded to more than 350 million messages from individuals in crisis. Some 84% of texters report the service as helpful, and the vast majority experience a positive change in mood.
The operation is volunteer-powered, drawing on a community of more than 100,000 trained Crisis Counselors, and is supported by a scalable technology platform built around text-based communication. Technical work spans data analytics and the generation of data-driven insights used to improve the service continuously. The organisation publishes anonymised trend data through CrisisTrends.org, a platform intended to advance mental health research and public awareness.
Crisis Text Line states its mission as creating an empathetic world where no one feels alone, combining human connection with scalable technology. Its work sits at the intersection of mental health, crisis intervention, healthcare and social services. Further details on the service and on CrisisTrends.org are available at https://crisistextline.org/.
