211 LA

211 LA is a nonprofit community-services hub founded in 1981 that helps residents of Los Angeles County navigate health, human, and social services. It operates a 24/7 multilingual helpline, a website, and an online chat through which trained Community Resource Advisors provide information, referrals, and care coordination. The organisation's stated aim is that no Los Angeles County resident should navigate a crisis or recovery alone.

Its 2-1-1 Helpline has answered millions of calls since 1981. The organisation also maintains a searchable database listing more than 50,000 health and human services, covering housing, mental healthcare, financial assistance, food, employment support, and recovery resources. Care coordination services provide ongoing support for residents in crisis, alongside real-time information, intake, referrals, and recovery support during wildfires, public-health emergencies, and other disasters.

The work rests on several technical domains: information and referral systems, care coordination technology, service database and search systems, multilingual contact-centre operations, and disaster and emergency response information systems. Under Executive Director Maribel Marin, the organisation has developed technology and systems tools intended to help community organisations coordinate information and care. Frontline delivery is carried out by trained Community Resource Advisors in a community-centred, multilingual model.

211 LA is active across Los Angeles County, California, operating in sectors that include social services, housing and homelessness, mental healthcare, food security and nutrition, financial assistance, employment services, substance use recovery, and disaster and emergency response.