ACD Connect

ACD Connect is a virtual call center that handles inbound and outbound customer service, donor interactions, fundraising calls and customer support for non-profit organisations outsourcing all or part of their contact centre volume. The company operates a domestic workforce across the United States, with calls never sent offshore, and is headquartered in Farmington, Utah.

Its services run on Contact Center as a Service (CCaaS) technology and span omnichannel contact centre operations, with 24/7/365 support available across phone, text, email and chat. Quality assurance is delivered through live quality control and AI-powered call monitoring and analysis: 100% of calls are monitored and analysed, and clients receive custom on-demand reports tracking key performance indicators.

ACD Connect is a veteran-owned company built on a work-from-home model, offering flexible employment opportunities to a nationwide remote workforce. The company reports low employee turnover and says it attracts experienced agents through flexible remote work. Its stated mission is connecting people and data through technology. Focus sectors include non-profit organisations, fundraising and donor relations.