A not-for-profit, founded in 1926, administering arbitration, mediation and other dispute resolution services in America and globally, supported by online case management technology.
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The American Arbitration Association is a not-for-profit provider of alternative dispute resolution services, administering arbitration, mediation and related processes for parties seeking resolution outside the courtroom. Founded in 1926, the organisation operates in the United States and globally, and serves commercial, employment, consumer, construction, technology, healthcare and international dispute matters.
The association's work is supported by technology for case administration. PRISM is an online case management system handling case records, documents, scheduling, billing and communication between participants. The organisation also maintains scheduling and billing systems and applies technology-supported case administration across its dispute resolution processes.
Alongside its casework, the association runs AAA Education, offering educational programmes, industry-specific resources and professional development. Its international affiliate, the International Centre for Dispute Resolution (ICDR), provides dispute resolution services for cross-border matters. Working practices emphasise impartiality, confidentiality and established procedural standards, with a stated focus on fair and efficient conflict resolution and on accessible, consistent service.
