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Sr. Customer Success Manager
Catchafire
$95–150K / year · Remote · United States
Catchafire, founded in 2009 in New York, runs an online platform matching professional volunteers with nonprofits, alongside capacity-building, corporate volunteering and impact reporting services.
Catchafire is a New York-based organisation founded in 2009 by Rachael Chong. It makes skill-based connections between professional volunteers and nonprofits, matching people who wish to donate their time with organisations that need their expertise. The work spans the nonprofit sector, philanthropy, corporate volunteering and government, bringing together foundations, businesses, public bodies and individual volunteers.
Its core product, the Catchafire platform, is described as the world's largest online skills-based volunteer platform. The matching service functions along the lines of a dating website, pairing professionals with suitable nonprofit projects. Alongside this, the company offers foundation-sponsored memberships that give nonprofits access to more than 150 capacity-building projects and skilled volunteers, as well as corporate volunteering programmes that let businesses engage employees in skills-based work.
The organisation also provides impact reporting solutions to measure and communicate the results of volunteer engagements. Its stated focus is on helping nonprofits grow stronger, work smarter and make a bigger impact, with a mission-driven, volunteer-oriented culture. To date, Catchafire reports more than $200m in value created for nonprofits and over 1m volunteer hours donated.